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Hat Sizing:
Ladies Hats are a standard hat size of approx 57cm. Mens Hats are sized in Small, Medium or Large. Please measure the circumference of your head to assist with sizing. No returns or refunds will be given with regards to a hat or hats being too small or too big, not fitting correctly due to different hat shapes, styles and people's head shapes and sizes. All hats come with inserts.
Hat Ordering and Delivery Time:
Hats pictured on our website are not held in stock and are ordered from the manfacturer as required. We cannot guarantee that your selection will be available at the time of ordering therefore we suggest you contact us prior to completing your order so that we can confirm availability. If your hat is in stock with the manufacturer, please allow up to 10 working days for delivery.
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What methods of payment do you accept ?
Whether you are ordering through our website or by mail, phone or fax, you can pay for your purchases with Visa, Mastercard and Pay Pal and direct deposit. Australian residents can also pay for purchases by cheque, money orders or Cash on Delivery. For mailed in orders, you can pay by *cheque or *money order (*Australian residents only). We also accept direct deposits into our bank account - please contact us for details. Direct deposits received from international residents will incur an addition $30.00 fee which is the bank charge for processing the deposit.
No, we do not add GST to our orders.
- When is my credit card charged for my order ?
Your credit card is charged when your order is shipped. If multiple shipments are required to fulfil your order, you will be billed as the items are shipped. Shipping fees are charged on a pro-rata basis as items are shipped.
- Can I order online without a credit card ?
Yes. Australian residents can pay by Pay Pal, cheque, money order, Cash On Delivery and direct deposit. International orders can be paid for by direct deposit or Pay Pal. Internatiional direct deposits will incur an additional fee of AUD$30.00 which is the bank charge for processing the payment.
We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we take great pains to create a secure environment for our Web shoppers! You can confidently use your credit card to place your order with us online. Read below for details.
- Can you guarantee that my credit card information will be secure ?
We are committed to taking every possible step toward preventing credit card fraud. By entering your card identification number, you help us to do so:
- Visa, MasterCard: The three-digit identification number is located on the signature strip on the back of the card.
We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we employ high industry standards to create a secure environment for our Web shoppers. You can confidently use your credit card to place your order with us online.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to us we use industry standard, SSL (secure socket layer) encryption to ensure the security of your information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. Regardless of the foregoing, due to the open nature of the internet, we do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we disclaim responsibility and liability for stolen information, except to the extent of the following commitment we make to you. We are so confident in the security of our website that we guarantee the safety of your personal information when you use your credit card to place an order on our secure site. If you find unauthorized charges on your credit card as a result of shopping on our website yyou must notify your credit card provider in the manner required by the provider if you believe unauthorised charges have appeared on your account.
- What should I do if I believe credit card fraud has resulted from an order I placed on this website ?
If you suspect that there are unauthorised charges on your credit card, immediately notify your credit card provider. Then contact us on 61 8 83883526, We will investigate your claim and work with your credit card company to resolve the claim as quickly as possible.
- Can I phone, fax, email or mail in my order ?
Although we use a secure server to protect your personal information, we understand that not every customer is comfortable using a credit card online. You can also order by phone, or you can mail or fax your order to us.
Order by phone:
Call us on 61 8 83883526. You'll need to have your item numbers handy.
Orders by fax:
Fax your completed order to 61 8 83883526. Please remember to include all items, pricing and shipping information on your order form. Also include daytime and evening telephone numbers so we can contact you if we have any questions about your order (we will not use your phone number for any other purpose).
Important note on orderding via email:
Please do not submit credit card information via email. Email is not secure and your data can be exposed or intercepted rather easily.
Order by mail:
Mail you order to
Winners Circle
PO Box 183, Meadows, South Australia, 5201, Australia
Don't forget to include your address, contact details and preferred shipping method. Also please include payment or credit card information so we can quickly process your order. | 
